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Home / Shipping & returns

Shipping & returns

Confidentiality of our customers is our top priority

All orders are shipped in a discreet packaging (padded envelopes, cardboard boxes). The contents of the package is not described on the shipping label. The sender is "Ixis" Ltd., the name of the shop or the website will not be mentioned on the package.

Partial Delivery

In case not all goods ordered are available in stock for immediate delivery, we will deliver everything that is available at that point. The rest of goods will be delivered to you FREE OF CHARGE as soon as they are received in our office.

Pick Up & Delivery

SERVICE ALERT (updated April 18): Orders placed on April 18 after 16.00 and April 19-22 will be processed on April 23. The customer service line will be closed during the holidays. Orders will be available for pick up from the Central store starting April 23.

Times and costs for orders placed Monday through Friday till the time indicated below (GMT+2)

The Standard Parcel shipping is available for Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France (European territory), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

Due to the international airmail restrictions, the devices powered by Li-ion batteries and following liquids are prohibited from international mail services (both Standard and EMS): lubricants, oils, lotions, perfumes, gels, sprays, etc.

We indicate the value of the goods and delivery costs on delivery documents. There are no additional taxes for deliveries within European Union. Deliveries outside the EU may be subject of additional taxes. Please, contact the appropriate services in your country regarding additional taxes and payments. The receiver is fully responsible for paying the appropriate taxes if applicable.