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Shipping & returns

ServiceDeliveredShipping costsFree shipping if spend
Currently, there's no information about shipping to selected country. Please contact us by email

The delivery times for Omniva parcel machines, post offices and DPD courier shown in the table above apply only to orders placed Monday through Friday until 16.00 (UTC+2), and if the ordered items are in stock.

! The delivery may take up to 3 days if the parcel machine's lockers are fully occupied. In areas with parcel machines, which have reached their capacity, in Riga, Liepaja, Jelgava, Cesis and Ventspils, as well as in other cities with contracted Narvesen newsagents, Omniva additionally has opened Parcel pick up points (detailed information in Latvian).


Collection point for online orders, in Riga at K. Barona St 33a

You can pick up your order from a collection point at K. Barona St 33a. The opening hours are daily from 11.00 to 20.00. After order confirmation, within 30 minutes we’ll send you an invitation email to pick up your order. Orders placed after 19.30 will be ready for pick-up the next day.


Same-Day delivery within 4 hours in Riga and surrounding area

The Same-Day delivery within 4 hours from order confirmation (only for items in stock). If a later delivery time is required, please let us know in the notes for your order. The Same-Day delivery available daily in Riga and surrounding neighborhoods of Babite, Pinki, Skulte, Jaunmarupe, Marupe, Tiraine, Balozi, Salaspils, Ulbroka, Bergi, Baltezers and Kalngale.
We offer Same-Day free shipping on orders over €50.

! Orders placed until 16.00 will be delivered on the same day. Orders placed after 16.00 will be delivered the next day.


Confidentiality of our customers is our top priority

All orders are shipped in a discreet packaging (padded envelopes, cardboard boxes). The contents of the package is not described on the shipping label. The sender is "Ixis" Ltd., the name of the shop or the website will not be mentioned on the package.


International Delivery

! Deliveries outside the Baltics, and particularly to remote/outlaying areas may take longer time because the shipments may be routed differently within carrier's shipping network due to the possible restrictions imposed in a transit countries, as well as the time for customs clearance in the destination country. The time for customs clearance is not included in the transit time.

SERVICE ALERT (updated Apr 2021) The national postal operator exclusively uses passenger aircrafts for transportation of mail, therefore, as passenger air traffic with Latvia is still not resumed regularly, the shipping via postal network (Standard Parcel Post) is temporarily unavailable. Please use Express shipping instead if available.

SERVICE ALERT (updated Apr 2021) The Cash on delivery payment option is temporarily unavailable for customers in Lithuania, Latvia and Estonia. Paid orders will be dispatched as usual.

The Express shipping is available for Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland (including the Åland Islands), France (European territory), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland.

Countries that are not listed above not served due to the high transportation costs or prohibition on shipping the obscene/immoral articles.

We indicate the value of the goods and delivery costs on delivery documents. There are no additional taxes for deliveries within European Union. Deliveries outside the EU may be subject of additional taxes. Please, contact the appropriate services in your country regarding additional taxes and payments. The receiver is fully responsible for paying the appropriate taxes if applicable and providing all documents required for customs clearance.


Partial Delivery (in the Baltic states)

In case not all goods ordered are available in stock for immediate delivery, we will deliver everything that is available at that point. The rest of goods will be delivered to you FREE OF CHARGE as soon as they are received in our office. The partial delivery available only in the Baltic states.


Returns and exchange

The right of withdrawal cannot be applied if you've purchased:
• sex toys and aids, accessories for care and storage
• lubricants, massage oils and lotions
• perfumes, cosmetics and hygiene products (including stimulants), razors
• condoms
• whips and paddles, BDSM accessories with fabric, leather, latex or silicone parts
• latex and vinyl (PVC) bed linen and clothing
• stockings, tights, net dresses, catsuits, bodysuits, underwear and lingerie sets (if the sealed packaging containing panties is opened)
• wigs
• batteries
• books
• gift cards
• kits which contain the aforesaid items.