Confidentiality of our customers is our top priority
All orders are shipped in a discreet packaging (padded envelopes, cardboard boxes). The contents of the package is not described on the shipping label. The sender is "Ixis" Ltd., the name of the shop or the website will not be mentioned on the package.
Pick Up & Delivery
Times and costs for orders placed Monday through Friday till the time indicated below (GMT+2)
Delivery to the Omniva parcel machine may take up to 3 days if there are no free lockers left.
SERVICE ALERT (updated September 18 ) Due to the possible disruption in deliveries, shipping is temporarily suspended to following countries:
• Italy, San Marino
• Spain, Andorra
• France, Monaco
• United Kingdom of Great Britain and Northern Ireland
• United States of America, Canada
SERVICE ALERT (updated June 18) The national postal operator exclusively uses passenger aircrafts for transportation of mail, therefore, as passenger air traffic is still not resumed regularly, the shipping via postal network (Standard Parcel Post) is temporarily unavailable. Please use Express shipping instead if available.
SERVICE ALERT (updated March 13) The Cash on delivery payment option is temporarily unavailable for customers in Lithuania, Latvia and Estonia. Paid orders will be dispatched as usual.
The Standard Parcel shipping is available for Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland (including the Åland Islands), France (European territory), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.
The Express shipping is available for Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Finland (including the Åland Islands), France (European territory), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States.
Countries that are not listed above not served due to the prohibition on shipping the obscene/immoral articles.
* Due to the international airmail restrictions, the rechargeable devices powered by Li-ion batteries and all liquids, such as lubricants, oils, lotions, perfumes, gels, sprays, etc., are prohibited from international standard mail services.
We indicate the value of the goods and delivery costs on delivery documents. There are no additional taxes for deliveries within European Union. Deliveries outside the EU may be subject of additional taxes. Please, contact the appropriate services in your country regarding additional taxes and payments. The receiver is fully responsible for paying the appropriate taxes if applicable. The time for customs clearance is not included in the delivery standards.
In case not all goods ordered are available in stock for immediate delivery, we will deliver everything that is available at that point. The rest of goods will be delivered to you FREE OF CHARGE as soon as they are received in our office. The partial delivery available only in the Baltic states.
Returns and exchange
The right of withdrawal cannot be applied if you've purchased:
• sex toys and aids, accessories for care and storage
• lubricants, massage oils and lotions
• perfumes, cosmetics and hygiene products (including stimulants), razors
• whips and paddles, BDSM accessories with fabric, leather, latex or silicone parts
• latex and vinyl (PVC) bed linen and clothing
• stockings, tights, net dresses, catsuits, bodysuits, underwear and lingerie sets (if the sealed packaging containing panties is opened)
• gift cards
• kits which contain the aforesaid items.