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Home / Shipping & returns

Shipping & returns

Confidentiality of our customers is our top priority

All orders are shipped in discreet packaging (padded envelopes, cardboard boxes). Nobody will ever guess the content of the package because it is not described on package or delivery documents.

The sender is "Ixis" Ltd., name of the shop or website will not be mentioned either.

Partial Delivery

In case not all goods ordered are available in stock for immediate delivery, we will deliver everything that is available at that point. The rest of goods will be delivered to you FREE OF CHARGE as soon as they are received in our office.

Pick Up & Delivery

Service Alert (updated Nov 22 12:00): Due to the technical reasons of mail processing delivery to some parcel machines in Riga takes up to 6 days, there is possible delays in other towns and cities in Latvia.

Times and costs for orders placed Monday through Friday till the time indicated below (GMT+2)

The Standard Parcel shipping is available for Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France (European territory), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

Due to the international airmail restrictions, the devices powered by Li-ion batteries and following liquids are prohibited from international mail services (both Standard and EMS): lubricants, oils, lotions, perfumes, gels, sprays, etc.

We indicate the value of the goods and delivery costs on delivery documents. There are no additional taxes for deliveries within European Union. Deliveries outside the EU may be subject of additional taxes. Please, contact the appropriate services in your country regarding additional taxes and payments. The receiver is fully responsible for paying the appropriate taxes if applicable.