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Returns

RIGHT OF WITHDRAWAL

You can can withdraw from a distance sales contract within 14 (fourteen) days after you received the products. The product that you intend to return must be unused, in original and undamaged packaging with labels. The buyer is responsible for the product to be in the same condition in which it was received, i.e. the product must be free of tobacco, perfume or other odours, as well as without makeup or other stains and substances.

To exercise the right of withdrawal, a receipt or invoice must be retained.

If the product you’ve received is not the one you ordered or it is faulty, you can exchange the product, choose another product at price you paid or receive a refund.

The right of withdrawal cannot be applied if you've purchased:
• sex toys and aids, accessories for care and storage;
• lubricants, massage oils and gels;
• perfumes, cosmetics and hygiene products (including stimulants), razors;
• condoms;
• whips and paddles, other BDSM accessories with fabric, leather, latex or silicone parts;
• latex and vinyl (PVC) bedding and clothing;
• hosiery (stockings & tights), net dresses, catsuits, bodysuits, underwear, and also lingerie sets – only if the sealed bag with panties or/and stockings is opened;
• wigs;
• batteries;
• books;
• gift cards;
• sets which includes the aforesaid items.

To confirm whether you can return or exchange your purchase, please contact Customer Service on +371 22832709 or email your query at info@sexystyle.eu.

Returns and exchange

We want your SexyStyle shopping experience to bring you a lot of joy and satisfaction.
If you’ve received wrong or defective product, the return and exchange is free of charge. Just fill in and submit the returns form online and our Customer Service staff will contact you shortly.

After notified, we will provide additional information to complete the return.

You can return the product free of charge:
• in Latvia the service is provided by postal companies Omniva (from the parcel machine) and Latvijas Pasts (from the post office);
• in Lithuania and Estonia – by the postal company Omniva (from the parcel machine).

The returns from other countries shall be arranged by the consumers at their own expense – by choosing either the postal or courier service.
We do not reimburse the shipping costs of the chosen carrier.